Total Quality Management Course

Total Quality Management (TQM) is a management approach that focuses on continuous improvement, customer satisfaction, employee involvement, and process optimization to achieve long-term organizational success.

This course is ideal for quality professionals, operations managers, supervisors, engineers, production managers, business analysts, team leaders, and students interested in quality management.

No. The course is designed for both beginners and professionals seeking to improve their knowledge of quality systems and process improvement techniques.

Topics typically include quality concepts, TQM principles, quality planning, quality assurance, quality control, continuous improvement, customer satisfaction, quality tools, and quality management systems.

The core principles include customer focus, leadership commitment, employee involvement, process approach, continuous improvement, strategic management, and fact-based decision-making.

Customer satisfaction is the foundation of TQM. Organizations focus on understanding customer needs and continuously improving products, services, and processes to meet or exceed expectations.

Yes. The course covers widely used quality tools such as Pareto Charts, Fishbone Diagrams, Flowcharts, Check Sheets, Histograms, Control Charts, and Scatter Diagrams.

Continuous Improvement is the ongoing effort to enhance products, services, and business processes through regular evaluation and systematic improvements.

Quality Assurance focuses on preventing defects by implementing standards, procedures, and systematic processes that ensure quality requirements are consistently met.

Quality Control involves inspecting, testing, and monitoring products or services to identify defects and ensure they comply with quality standards.